Shipping policy
Shipping Policy
We offer shipping to a variety of locations and strive to process and deliver your orders as quickly as possible.
Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. For custom-made jewelry, please allow an additional 5-7 business days for processing.
Shipping Locations
We currently ship domestically within Denmark and internationally to [list of countries you ship to]. If your country is not listed, please contact us to inquire about possible shipping options.
Shipping Methods & Delivery Times
- Domestic (Denmark): Standard shipping takes 2-5 business days.
- International: Delivery times vary based on destination, but typically range from 7-14 business days for standard shipping. Express options are available at checkout.
Please note that we are not responsible for delays caused by the transport carrier. Once your order has been shipped, delivery times are estimates and are not guaranteed.
Shipping Costs
- Denmark: Free standard shipping on orders over 500 DKK. For orders below this amount, standard shipping costs 50 DKK.
- International: Shipping costs are calculated at checkout based on the destination and weight of the package.
Order Tracking
Once your order is shipped, you will receive a confirmation email with your tracking number. You can use this number to track your shipment through the carrier.
Customs, Duties, and Taxes
For international orders, customs fees, import duties, and taxes may apply. These charges are not included in our prices and are the customer’s responsibility. Please check your local customs office for more information on potential fees.
Lost, Damaged, or Delayed Shipments
If your order is lost or arrives damaged, please contact us immediately at info@skeidsvoll.com. We will work with the shipping carrier to resolve the issue. In the case of damaged items, please provide photos of the damage to help with the claim process.
Incorrect Address or Failed Delivery
If an incorrect shipping address is provided and the package is returned to us, you will be responsible for any additional shipping costs to resend the package. Please ensure that your address is accurate when placing your order.
Contact Us
If you have any questions or concerns regarding your shipment, please contact us at info@skeidsvoll.com or +4550287081.