Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags (where applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.
Note: Custom-made or personalized jewelry items and cut fabrics cannot be returned or exchanged unless they are defective or damaged.
To start a return, contact us at info@skeidsvoll.com. Please note that returns should be sent to the following address: Højemarksvej 62, Odense V 5200, Denmark.
If your return is accepted, we’ll provide you with instructions on how and where to send your package. Please note that the cost of returning the item will be your responsibility.
For any return questions, feel free to contact us at info@skeidsvoll.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and correct it as quickly as possible.
Exceptions / Non-Returnable Items
Certain items cannot be returned or exchanged, including custom-made jewelry, personalized items, and cut fabrics, as well as any items that have been altered.
If you have questions or concerns about a specific item, please contact us.
Please note that we do not accept returns on sale items or gift cards.
Exchanges
We do not offer exchanges on cut fabrics or custom-made jewelry. If you need a different product, the fastest way to ensure you get what you want is to return the item (if eligible for return) and make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with our standard return policy, the item must be in its original condition—unworn or unused, with tags (where applicable), and in its original packaging. Please note that the cost of returning the item will be your responsibility. Custom-made jewelry, personalized items, and cut fabrics are exempt from this policy unless defective. You will also need to provide the receipt or proof of purchase.
Refunds
Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@skeidsvoll.com.