Privacy policy

Last updated: 28/09/2024

This Privacy Policy describes how Skeidsvoll Handel (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.skeidsvoll.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, and security questions.
  • Shopping information including the items you view, put in your cart, or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • Third parties that collect information related to your interaction with our Services or advertisements, such as through online tracking technologies like cookies and pixels.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Products and Services: To process your payments, fulfill your orders, arrange for shipping, facilitate returns and exchanges, and manage your account.
  • Marketing and Advertising: To send marketing communications and promotional offers, and to tailor advertising on our Site and other platforms.
  • Security and Fraud Prevention: To detect and prevent fraud, unauthorized activities, and other potentially harmful behavior.
  • Communicating with You: To provide customer support and respond to your inquiries.
  • Compliance with Legal Obligations: To comply with applicable laws and regulations, including tax and accounting requirements.

Cookies

We use Cookies to operate and improve our Site and Services. For more specific information on the types of Cookies we use and how to manage them, please refer to our Cookie Policy.

How We Disclose Personal Information

We may disclose your personal information to the following categories of recipients:

  • Service Providers: Third-party vendors who perform services such as payment processing, shipping, IT support, and customer support.
  • Business and Marketing Partners: Partners who assist us with marketing and advertising.
  • Legal and Regulatory Authorities: When required by law or to protect our legal rights.
  • Affiliates: Within our corporate group for internal business purposes.

We ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place when transferring personal data outside the EU/EEA.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Specifically:

  • Purchase and Transaction Data: Retained for a minimum of 5 years to comply with tax and accounting obligations.
  • Account Information: Retained for the duration of your account’s activity, and for up to 1 year after the account becomes inactive.
  • Marketing Data: Retained for 2 years after you unsubscribe or stop engaging with our communications.
  • Customer Support Data: Retained for 1 year after the inquiry is resolved.

After these periods, we will securely delete or anonymize your personal data, unless retention is required by law.

User Rights under GDPR

As a resident of the European Union, you have the following rights:

  • Right to Access/Know: The right to request access to personal information that we hold about you.
  • Right to Delete: The right to request that we delete personal information we maintain about you, subject to certain legal requirements.
  • Right to Correct: The right to request that we correct inaccurate personal information.
  • Right to Data Portability: The right to request that we transfer your personal information to you or a third party in a structured, commonly used, and machine-readable format.
  • Right to Restriction of Processing: The right to request that we restrict the processing of your personal information.
  • Right to Withdraw Consent: The right to withdraw your consent to processing, where applicable.
  • Right to Object: The right to object to certain data processing activities.

You may exercise these rights by contacting us at the details provided below. We will respond within the time limits established by GDPR.

Children’s Data

Our Services are not directed to children under 16, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can delete the data.

Security of Your Information

We take appropriate security measures to protect your personal information. However, please note that no transmission method over the internet or electronic storage is 100% secure.

Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Skeidsvoll Handel
Email: info@skeidsvoll.com
Phone: +4550287081